You can cancel your stay ninety (90) days prior to the arrival date, in which case the deposit will be refunded, except $ 150.00 for management fee. No refund will be issued less than 90 days prior to arrival.
The exceptional COVID-19 policy is applicable if, on the date of which your stay is planned, the government of Quebec would force the closure of the region where the chalet is located. If applicable, a refund of the amount paid during this period may be granted or a bonus credit applicable on a future stay in the same chalet (depending on availability). It is the responsibility of the tenant and his guests to keep themselves informed of government standards regarding applicable health measures
Any modification to the reservation must be made at least 90 days before arrival.
Unit not available
In the event of a problem with the reserved unit, there could be relocation to an equivalent or higher unit.